+ ALL SALES ARE CONSIDERED FINAL +
Item complaints are reviewed on a case by case basis, primarily if there was a significant error in the listing. If appropriate, we may be able to offer an exchange/store credit, but this is not a given. All shipping charges are non-refundable.
Please remember that many of our items are vintage and handmade, signs of wear or inconsistency are the resulting charm. If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to Jessica@41wildcard.com for review.
We want all our customers to be happy with their experience so please contact us if there are any problems, and we will do our best to make it right!
+ ALL SALE ITEMS ARE FINAL SALE +
Please note that some of our products are vintage, handmade items and may have blemishes and/or irregularities. If you would like additional photos of our items, please don't hesitate to reach out to us at Jessica@41wildcard.com We'd be happy to help!
*Please handle vintage textiles with care*
Pillows: All of our pillows are cleaned and ready to use. For future care, please dry clean only unless otherwise indicated.
Rugs: All of our rugs are cleaned and ready to use. For future care, please have your rug professionally cleaned unless otherwise indicated.
Linens: All are cleaned and ready for use, and should be hand washed or dry cleaned for long term maintenance.
Leather: All of our handmade leather items may require moisturizing / oiling (use vegetable oil) from time to time. To do this, simply rub a small amount of natural oil into a soft dry cloth and then to the surface of the leather, finish by buffing off with a clean dry cloth.
Wood: Not much care is normally required if you leave natural oils, tars and pigments used by native artists in their original, unadulterated form. DO NOT USE HARSH CLEANERS OR WATER to clean as most of our artisan wood items are not stained or sealed in the western fashion. Soft brushes, dusters or canned compressed air are effective in removing dust and dirt from the surfaces or crevices. We do not recommend applying any protective coatings to your wooden art. Keep your pieces away from excessive temperature and humidity fluctuations and direct sunlight. If you are determined to add some shine to your pieces do not use anything harsher than wax-based finishes. Wax will not damage most items and can be removed. As all other coatings, wax layer will often darken the color of you piece, so try it first on a small hidden area.
Beads: All beaded items are hand strung by artisans using various locally available supplies. Wear/use with care, as repairs are not always possible.
Frequently asked questions
Please double check and compare measurements before purchasing. Feel free to request additional info or photos of an item by emailing Jessica@41wildcard.com.
When will I receive my item?
Check with the selected shipping carrier and tracking info for your arrival time.
I live in London too, can I pick up or try on in-person?
To arrange in-person pick up , or to view our entire showroom you can arrange a visit with Jessica@41wildcard.com.
I received my item and it's damaged, what can I do?
All damage must be photographed and reported to us within 24 hours of delivery. We will do our best to help you, though cannot guarantee replacement as most items are One of One.
Do pillows come stuffed?
No, we recommend stuffing with polyfill (like teddy bear stuffing), which can be found at any major crafts retailer or online at Amazon.com. A leaflet with stuffing instructions will be sent along with your order.